Psychologist, Author, Consultant, Teacher, Trainer and Restorative Practitioner
I had to smile inwardly. It wasn’t that I disagreed with the content of what she was saying. Many others say it similarly, such as Edgar Schein calling it humble inquiry, Miller and Rollnick calling it tempering our reparation reflex, Martin Appelo the suppression of our desire to convert and my term observational listening. Continue reading “Paradigm Persistance”
Sometimes you will need to tell someone something unpleasant. The characteristic of bad news is that the information you are bringing leaves the other with no option other than to accept it. Continue reading “Bringing Bad News”
Predicting behaviour is an interesting enterprise and is one of the kingpins of the study of psychology. In this article we will use a model proposed by Alan Watkins (2013), adapted and slightly adjusted to fit the terminology generally used in the field of psychology. In his model, behaviour is like the roof of a building, and the building represents the person’s behavioural skills. People generally think that possessing the necessary skills is enough to demonstrate appropriate behaviour. However, merely having a skill does not guarantee that it will be used. Continue reading “A Biopsychosocial Model Of Behaviour”
Conversations run smoother when you have an open attitude towards your conversational partner and actively create a good conversational relationship. The collaboration is most effective when conversational partners feel safe and listened to. This all sounds rather obvious, and is rather clichéd too. That’s why in this article we consider how to actually do this. Continue reading “Listening is 95% Attitude”
So why do people want to communicate with one another? Is it just making noise because we are supposed to be social animals? Could be. But that raises another question: Why are we social beings? Continue reading “The Reason We Bother To Communicate”
Ordinarily, people tend to ask questions with a certain goal or purpose in mind. They then listen to the answer as if the answer is based on the question they intended to ask. Yet the other answers based on what he or she understood the question to mean. Observational listening trains the listener to let go of his or her own goals and intentions and concentrate on the reactions evoked. In other words, the listener tries to find out what the question meant to the other. In this way, the listener will “get it”, and be able to bring depth into the conversation in a natural way, without resorting to tricks. Continue reading “What Is Observational Listening”