Colleagues need to feel free to tell each other what they observe and from their expertise make critical comments, without chopping heads off or having their own heads chopped off. Safety also lays the basis for positive relations with one another. So how do you create safety?
In a previous article we dealt with the basics of how you create a good collaborative relationship. To summarise: When another feels themselves respected and heard, then a relationship is created in which it is possible to collaborate. For this an open, inquisitive attitude is necessary, and the three Rogerian requirements of congruence, empathy and unconditional positive regard. In this article we focus on the situation when you need to deal with a client. In other words, it’s not about a social conversation in which the balance between give and take is implicit: You are now the one who needs to do the most in terms of listening, as it is the other’s situation which is relevant, not yours. Continue reading “The Collaborative Relationship When Dealing With Clients”