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Markus van Alphen

Leadership Psychologist, Author, Consultant, Teacher, Trainer, Counselor and Restorative Practitioner

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- What is Observational Listening
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Books
Publications
Observational Listening
- What is Observational Listening
- Background story
Emotion
Therapy
Blog
Contact

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Post date September 21, 2017
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Posts

Am I A Nice Boss?
Four Factors for the 21st Century
Four Kinds of Feedback in an Excellent Organization
The Two Myths of Change
Lead by Providing Bearing, Room & Backup
Leading Towards a Network Organization
Community Management
Choose Change!
Who Changes?
Long Live the Chief Happiness Officer
Change is inevitable. Get ready to lead it!
Leadership and dialogue
Dealing with difficult team members
The Key to Sustainable Performance
Do You Suffer from a Neglected Organization?
Stepped decision-making: Every decision at the right level
Excellent interpersonal communication and trusting others’ competence
Feedback Loops for Excellent Interpersonal Communication
Excellent interpersonal communication requires a safe environment
Never, ever sandwich your feedback!
Achieving Excellent Interpersonal Communication
Using Resistance to Lead Effectively
Anxiety, Communication and Leadership
Once You Understand Emotion, Motivation Is Easy
Effective Communication Is About Understanding Emotion
Positive Language Is Good For Your Self-Image
Why Leaders Give Feedback
Compliments, Criticism And Relationship
The Socratic Dialogue
Reflection, Reflective Listening And Some Other Terms
It’s About What You Add To The Interaction
Multitasking And Listening
Dealing With Shame
The Collaborative Relationship When Dealing With Clients
Listening Is Collaboration: The Basics
An Open Attitude
Do Difficult People Actually Exist?
Patience: When To Intervene And When To Wait
The Importance of Role-Playing
Letting Others Know Your Boundaries

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Observational Listening
- Background story
- What is Observational Listening
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