You have a problem. Coworkers come to work, aren’t really involved, and generally feel themselves unappreciated. The work environment is characterized by complaining (especially amongst one another), general negativity, high absenteeism, and a large brain-drain of valuable employees who seek better opportunities elsewhere. And because they’re interesting candidates, they’re the ones who’re easily snapped up by other organizations, leaving you with the leftovers. And this while your formidable organization is innovative, offers excellent salaries and the best perks! What the heck is going on??? Seems like you’re suffering from a neglected organization . . .
I had to smile inwardly. It wasn’t that I disagreed with the content of what she was saying. Many others say it similarly, such as Edgar Schein calling it humble inquiry, Miller and Rollnick calling it tempering our reparation reflex, Martin Appelo the suppression of our desire to convert and my term observational listening.