A skill is more than just knowledge; it is knowledge applied effectively using specific behaviour. Behaviour can be learnt, and is perfected by practice. We who work with people love talking, and can easily be seduced into long discussions about strategies and techniques – while talking about, we aren’t fully learning. It is only when we experience how a technique works that it becomes part of our toolkit. An ideal way to practice is via role-plays. In this short article I discuss how to make these role-plays more effective.